1. Acceptance of Terms
By accessing and using the GenIQ Mentora website and services, you agree to be bound by these Terms of Service. If you do not agree with any part of these terms, please do not use our services.
2. Description of Services
GenIQ Mentora provides informational and educational content including:
- Online IT courses and training programs
- Educational materials and resources
- Mentorship and guidance services
- Learning platform access
- Certificate of completion upon course completion
These services are provided for informational and educational purposes only. Completion of courses does not guarantee employment or specific career outcomes.
3. User Responsibilities
As a user of GenIQ Mentora services, you agree to:
- Provide accurate and current information during enrollment
- Use services only for lawful purposes
- Not engage in harassment, abuse, or threatening behavior
- Respect intellectual property rights of course materials
- Not attempt to breach security measures
- Comply with all applicable laws and regulations
4. Intellectual Property Rights
All course materials, content, and resources provided by GenIQ Mentora are protected by copyright and intellectual property laws. Students may view and use materials for personal learning purposes only. Reproduction, distribution, or commercial use without permission is prohibited.
5. Student Conduct and Account Suspension
GenIQ Mentora reserves the right to suspend or terminate accounts for:
- Violation of these terms of service
- Abusive or threatening behavior toward instructors or students
- Unauthorized access or security breaches
- Academic dishonesty or plagiarism
- Illegal activity
6. Disclaimer of Warranties
GenIQ Mentora services are provided "as is" without warranties of any kind. We do not guarantee:
- Job placement or employment outcomes
- Salary increases or career advancement
- Uninterrupted or error-free service
- Specific learning outcomes for all students
7. Limitation of Liability
To the maximum extent permitted by law, GenIQ Mentora shall not be liable for:
- Indirect, incidental, special, or consequential damages
- Loss of profits, data, or business opportunities
- Damage to your device or software
- Any other damages arising from your use of our services
8. Course Modifications and Cancellations
GenIQ Mentora reserves the right to:
- Modify course content, schedule, or format
- Cancel courses with appropriate notice
- Update pricing and course availability
- Change instructor assignments
9. Refund Policy
Refund eligibility depends on course type and individual circumstances. Please contact our support team for specific information about refunds for your enrolled course.
10. Indemnification
You agree to indemnify and hold harmless GenIQ Mentora from any claims, damages, losses, or expenses arising from your violation of these terms or misuse of our services.
11. Governing Law and Jurisdiction
These terms are governed by and construed in accordance with the laws of New South Wales, Australia. Both parties submit to the exclusive jurisdiction of the courts of New South Wales.
12. Dispute Resolution
Any disputes shall first be addressed through good-faith negotiation. If unresolved, disputes may be escalated to mediation before legal action.
13. Modifications to Terms
GenIQ Mentora may update these Terms of Service at any time. Continued use of services following modifications indicates your acceptance of updated terms.
14. Severability
If any provision of these terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
15. Contact for Legal Matters
For legal inquiries or concerns regarding these terms, please contact:
- Email: legal@geniq-mentora.com
- Phone: +61 2 9268 4000
- Address: GenIQ Mentora, Sydney, NSW 2000, Australia