Introduction
GenIQ Mentora ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and otherwise process personal information in connection with our website and services.
1. Information We Collect
1.1 Personal Information You Provide
We collect information you voluntarily provide to us, including:
- Name, email address, and phone number
- Postal address and location information
- Course preferences and learning goals
- Payment and billing information
- Communication preferences
- Feedback and inquiries you submit
1.2 Automatically Collected Information
When you visit our website, we automatically collect:
- Device information (type, operating system, browser)
- IP address and location data
- Pages visited and time spent on pages
- Referring website information
- Usage patterns and interaction data
- Cookie and tracking technology data
1.3 Third-Party Information
We may receive information about you from third parties including analytics providers, advertising networks, and publicly available sources.
2. How We Use Your Information
We use collected information for the following purposes:
- Providing and improving our courses and services
- Processing enrollments and transactions
- Communicating course updates and educational content
- Personalizing your learning experience
- Sending marketing communications (with consent)
- Responding to inquiries and providing customer support
- Analyzing website usage and improving our platform
- Ensuring security and preventing fraud
- Complying with legal obligations
3. Data Sharing and Third Parties
We may share your information with:
- Service Providers: Payment processors, hosting providers, and analytics services
- Educational Partners: Third-party instructors and course providers
- Legal Requirements: Law enforcement when required by law
- Business Transfers: In case of merger, acquisition, or business sale
We do not sell your personal information to third parties for marketing purposes.
4. Data Retention
We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy. Generally:
- Account information is retained while you are an active user plus 2 years
- Transaction records are retained for 7 years for tax and legal purposes
- Marketing communications data is retained until you unsubscribe
- Website usage data is retained for 12 months
5. Your Rights and Choices
5.1 Access and Portability
You have the right to request a copy of your personal information held by us.
5.2 Correction and Deletion
You can request that we correct inaccurate information or delete your personal data, subject to legal requirements.
5.3 Marketing Communications
You can opt-out of marketing emails at any time by clicking the unsubscribe link or contacting us directly.
5.4 Cookie Management
You can control cookies through your browser settings. See our Cookie Policy for more details.
6. Data Protection Under Australian Law
GenIQ Mentora complies with the Privacy Act 1988 (Cth) and Australian Privacy Principles (APPs). Your personal information is protected under these legal frameworks.
7. International Data Transfers
If we transfer your personal information outside of Australia, we ensure appropriate safeguards are in place to protect your data in accordance with Australian privacy laws.
8. Children's Privacy
Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware of such collection, we will delete it promptly.
9. Security Measures
We implement industry-standard security measures to protect your information, including:
- SSL/TLS encryption for data transmission
- Secure password storage and authentication
- Regular security audits and updates
- Access controls and employee training
- Firewalls and intrusion detection systems
10. Changes to This Policy
We may update this Privacy Policy periodically. Changes will be effective upon posting to our website. Your continued use of our services constitutes acceptance of updated terms.
11. Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us:
- Email: privacy@geniq-mentora.com
- Phone: +61 2 9268 4000
- Mailing Address: GenIQ Mentora, Sydney, NSW 2000, Australia
12. Complaint Resolution
If you believe we have violated your privacy rights, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.